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FAQ

1. What’s the best way to clean my CeFiONtect product?

For regular cleaning of your CeFiONtect product:

Do:

  • Use a detergent or non-abrasive toilet cleaner.
  • Use a soft-bristled plastic brush to clean your CeFiONtect toilet.

Don’t:

  • Use cleansers, polishing powders or detergents that include gritty or coarse particles which might scratch the china surface.
  • Use acid or alkaline detergents or cleaners which could etch the china surface.
  • Use metal scrub brushes or steel wool to clean your CeFiONtect products.

If you have hard water stains, see How to remove hard water stains from your CeFiONtect product

2. How can I determine why my toilet isn’t flushing properly?

  • The most common causes for a weak flush / poor flush:
    • Clogged sewer line or toilet bowl clogs.
    • Clogged vent line.
    • Incorrect settings or worn out toilet parts.

    2.1 Clogged sewer line or clogged toilet bowl

    Symptoms: When flushing, the toilet’s water level would rise in the bowl and slowly drain. This is a telltale sign that your toilet is clogged.

    Solution: Try plunging your toilet or using a closet auger to see if the stoppage can be dislodged. If you are unable to remove the blockage, you may need to contact a local plumber for assistance.

    2.2. Clogged vent line   

    Symptoms: You notice that your toilet gurgles or that bubbles blow out during the flush, or you just get a weak flush that may leave materials behind in the bowl.

    Every appliance that drains into the sewer line has a vertical vent line that allows air to enter the pipe. (These are the pipes that are sticking up thru your roof) The vent must be open to allow air to come in behind the water and waste as they flow through the pipes. Without the air coming in through the vent, a vacuum is created by the water flow. The vacuum slows down the flow of the waste, which can cause solids to settle out and cause a line clog. There are many reasons why a vent pipe would get clogged, including:

    • A previously clogged sewer pipe may have allowed solids to back up into the air vents. When the clog was cleared, materials stayed lodged in the vent pipe.
    • A snow and ice storm may have allowed an ice cap to form, closing off the pipe.
    • A squirrel or bird may have decided the pipe was a good place to build a nest, or store food.

    There is a simple test that you can run to verify you have a clogged vent pipe. Take a large bucket of water and pour it quickly into the toilet bowl. If the vent pipe is clear, the water will go down the drain as fast as you can pour it. If the vent is clogged, the water level in the bowl will rise as the vacuum forms. Stop pouring if the water level rises, as we don’t want to overflow the bowl.

    Solutions: Whatever is obstructing the vent pipe needs to be removed. The easiest way to do this is to take a garden hose up onto the roof, and run water down into the vent pipe. This water will force the obstruction down into the sewer pipe, clearing the vent. Because of the risk of fall, you may want to hire a professional to do this.

    2.3Incorrect settings or worn out toilet parts

    Symptoms: When you flush your toilet, the flush seems very weak or it flushes well every other flush.

    Solutions:

    Incorrect Settings: The water level in the tank should be about ½ inch below the top of the overflow tube. The chain on the flapper should only have 1 or 2 links of slack and the black refill tube from the fill valve, should be flowing water into the overflow tube during the refill.

    Worn out parts: A worn out flapper, fill valve, trip lever or flush valve may be causing the flushing problem.

3. How do I know if I need replacement parts for my toilet?

Most toilets have only 4 components that may need to be replaced if the toilet doesn’t shut off.

  • The flapper
  • The flush valve
  • The fill valve
  • The trip lever

The first step is to determine where the leak is occurring. There is a simple “no tools needed” test to determine which part is causing the problem.

  1. Allow the tank to fill, then close the water supply at the shutoff valve. Mark the water level inside the tank, and let sit overnight. If the water level drops, it is either a problem with the flapper or with the flush valve.
  2.  To determine if it is the flapper or the flush valve, hold the handle down so the water level in the tank goes out to the level where the flapper and the flush valve meet. Let it sit overnight.
  • If the water level does not drop, the problem is with the flapper. See our FAQ titled: How to replace a rubber flapper.
  • If the water level drops to the bottom of the flush valve, where it meets the china, the gasket at the base of the flush valve is bad. See our FAQ titled: How to replace a flush valve on a two piece toilet.
  1. If the water in Step 1 did not drop at all, the problem is most likely with the fill valve. Other symptoms that help confirm the problem is with the fill valve include: Water is going over the top of the overflow tube on the flush valve.
  • It might be hissing or continually dripping from the end of refill tube into the overflow tube on the flush valve.
  • If the water is not filling the tank at all, or is filling in erratic starts and stops, it is possible you have debris in the valve. For this symptom, cleaning the fill valve may eliminate the symptom.
  1. Erratic flushing may also occur if the trip lever is wearing out. Replacement should solve the problem.

4. How do I replace a rubber toilet flapper?

For non-dual flush toilets

  1. Turn water off to the toilet at the angle stop on the water supply line.
  2. Carefully remove toilet tank top, and place in a safe location to prevent breakage.
  3. Flush toilet and hold the handle down until water stops flowing out of the tank and into the bowl.
  4. Disconnect flapper chain from trip lever arm (note which hole the chain is connected to).
  5. Gently slide the arms of the flapper off the plastic pegs on the flush valve assembly.
  6. Remove old flapper from the tank.
  7. To install new flapper, gently slide flapper arms over pegs on flush valve assembly.
  8.  Connect the chain to the trip lever arm, and move the clip on the chain so it has a little slack in it when the flapper is in the closed position. Use same hole on the trip lever arm as old flapper was connected to. Note: depending on the flapper for your model toilet, the clip my look slightly different than this photo.
  9. Turn water back on and when tank is full, test flush the toilet to make sure flapper operates correctly.

Watch video https://www.youtube.com/watch?time_continue=102&v=vSvUehDCdwc

5. How do I replace a toilet trip lever?

  • Unfasten the flapper chain from the trip lever rod.
  • Unscrew the nut on the inside of the tank that holds the handle in place. Note: locknut is reverse threaded. You need to unscrew it in the opposite direction from a normal thread.
  • Once locknut is removed from rod, pull the trip lever assembly out of the hole in the china.
  • Install new handle and tighten locknut by turning clock-wise. Remember it is reverse threaded.
  • Do not over tighten as you could strip the threads.
  • Reattach the flapper chain to trip lever rod, leaving a little slack in the chain.

6. How do I replace the flush tower in a Dual Flush toilet?

Replacing the flush tower in a Dual Flush Toilet (not wall hung)

  1. Close Toilet Supply Stop or valve.
  2. Remove tank lid and place in a safe area to avoid breakage.
  3. Note orientation of the flush tower with the refill tube port toward the front of the tank. Remove the refill tube.
  4. Twist the upper portion of the tower counter clockwise, and lift out of the toilet tank.
  5. Turn tower upside down and remove the rubber seal gasket.
  6. Install new gasket.
  7. Place flush tower back in tank with refill tube port facing the side of tank and turn clockwise until refill tube port faces front of the tank.
  8. Reattach the refill tube.
  9. Place tank lid back on top of the tank and turn water on to the toilet.
  10. Flush toilet several time and check for water leaks.

7. How do I replace the flush valve on a two-piece toilet?

  1. Turn off water to toilet at the angle stop on the water supply line.
  2. Drain toilet tank by holding down the trip lever until the tank water has drained into the bowl. Manually remove the remaining water from the tank.
  3. Remove water supply line from fill valve. Use a catch basin to catch any drips.
  4. Remove the nuts on the right and left of tank.
  5. Lift tank off toilet.
  6. Remove tank to bowl gasket from the underside of the tank.
  7. Remove large nut on flush valve from the underside of the tank.
  8. Remove flush valve from the inside of the tank.
  9. Install new flush valve and tighten the flush valve nut by reversing steps 6, 7 & 8.
  10. Install tank to bowl gasket.
  11. Reset the tank to the bowl.
  12. Tighten the tank to the bowl until it make contact with the china. Do not over tighten or you may break the china.
  13. Reinstall the toilet supply line by hand. Do not over tighten or the fill valve will rotate in the tank and come loose.
  14. Turn water on.
  15. Check for leaks.

8. What should I do if I smell an odor in my Washlet?

If an odor is present, please remove the main unit and clean the deodorizer screen.

Here’s what to do:

  • Remove the deodorizer filter.
  • Unplug the power cord
  • Remove the main unit. With the release button on the right side of the unit pressed in, pull the main unit forward.
  • Make sure not to pull with excessive force because of the water supply hose and power cord.
  • Tilt the unit up so you can reach the underside. Then press the clip of the filter and pull it forward.
  • Clean the filter using a toothbrush or similar implement ot remove dust or lint.
  • Attach the deodorizer filter.
  • Hook the left side of the filter onto the main unit and slide the filter securely until you hear the clip “Click”.
  • Never use the Washlet without a filter. (It could cause a malfunction)
  • Attach the main unit.
  • Align the center of the main unit and the base plate. Slide the main unit along the surface of the toilet and press all the way into place until a “click” is heard. Please note that if the main unit is not securely on the base plate, the washlet will not function.
  • Plug in the power cord

9. Where do I find the model number and serial number of my Washlet?

The product identification label is attached at the rear of the main unit of your Washlet. So you will not be able to read it until you slide the washlet forward away from the toilet tank.

Here’s what to do:

  • Locate the quick release button on the side of the washlet.
  • While pushing the quick release button, pull the Washlet forward.
  • Label will be on the rear.

The Model Number is in the upper left. The Serial number will be toward the bottom left. See the example below.

FAQ – Washlet

1. How do I know the cleansing wand is clean?

The wand clean itself automatically before and after every use, and it’s made of antimicrobacterial plastic which is formulated specificially to fight germs.

2. What stops the water onto falling back onto the wand?

The wand is angled perfectly so the water cannot fall back on it, plus, when it’s not in used, the wand retracts into the washlet

3. Can the seat get so hot it can burn me?

No, the seat temperature is between 79 and 97 Fahenreit degrees.You select the temperature and it stays there.

4. Is the washlet okay if you have hemorrhoids?

If you have  hemorrhoids, a washlet more than okay, it’s perfect. Real help for really annoying and serious problem.The washlet idea bolstering in and after pregnancy, making life a little confier, little easier, little nicer. If you have a baby, you have to have a washlet.

5. Is the washlet helpful for feminine hygiene?

It absolutely is. whether you are in the cycle or any other time. The washlet is a quick easy way to be fresher, comfier, happier.

6. I’ve been getting along just fine the old way. Do I really need this?

Once people ask the same exact questiong about washing machine & microwave oven. Today we cannot imagine life without them. Washlet is one of those technology advances that looking back, you wish you discover it sooner. So yes, you need this.

7. How hard does the water come out?

The washlet has multiple settings for water pressure and you cannot call any of them hard. I think you can call them from nice to even nicer. And you can adjust the all the settings.

8. How hard is the washlet to install?

It is incredibly simple to install a washlet, consulting a professional is recommended, but really, all you do is, attach washlet to the toilet, connect the clean water supply, plug the outlet,  and in a little more than 20 minutes. you’re ready to go. For more information, click on support section.

9. Will the washlet fit my toilet?

The washlet is designed to fit virtually any toilet on the market. To be sure, click on the fit section.

10. Who use the washlet?

Since 1980, milion of people all over the world have come to depended on washlet to make them cleaner, comfier, happier

11. Where did the washlet come from?

The washlet was introduced a company name TOTO in japan, where culture of cleanliness and love of technique made the washlet a huge success.

12. Who is TOTO?

TOTO is the  world largest manufacture of luxury bathroom fixtures, faucets, sinks, showers, toilets.

13. Does anything touch me?

When you use the washlet, nothing touches you but the pure clean water.

14. Where does the water come from that washes me?

The washlet uses the clean water that comes directly from the clean water supply, so it’s pure clean water, everytime.